Multi-Factor Authentication

Multi-factor authentication (MFA) is a second step to sign in. After you enter your password or sign in with Google, you also enter a 6-digit code. An authenticator app makes a new code every 30 seconds. If someone learns your password, they still cannot sign in without the code.

You can use any authenticator app, on your phone or on your computer. Many password managers also make these codes.

Turn On MFA

1. Open your account settings
   • At the bottom of the left sidebar, click your team name, then click your name.
2. Open the Security tab
   • Click Security.
3. Click Turn on
   • Under Multi-factor authentication, click Turn on.

4. Add Playboard to your authenticator app
   • Open your authenticator app and scan the QR code.
   • If you cannot scan the QR code, copy the setup key and enter it in your authenticator app.
5. Enter the code
   • Enter the 6-digit code from your authenticator app in the Verification code field.
   • Click Turn on.
   • The Authenticator app row shows that MFA is on.

Sign In With MFA

1. Sign in
   • Sign in with your email and password, or with Google.
2. Enter the code
   • On the Multi-factor authentication page, enter the 6-digit code from your authenticator app.
   • Click Verify.

info

If you reset your password, Playboard also asks for the code before you set a new password.

Turn Off MFA

1. Open the Security tab
   • Open your account settings and click Security.
2. Click Turn off
   • Under Multi-factor authentication, click Turn off.
   • In the dialog that opens, click Turn off.

After you turn off MFA, you sign in with only your password or your Google account.

Lost Access to Your Authenticator App

warning

If you lose access to your authenticator app, you cannot sign in. Contact Playboard support to get access to your account again.

To go back to the sign in page, click Sign out on the Multi-factor authentication page.